UVSAR^® Supporting Higher Standards

TAMS : Training Administration

TAMS is our cloud-based subscription platform for providers of professional training, both practical and theoretical, of the type commonly used for staff qualification or continuing professional development (CPD). It handles the back-office functions of managing syllabuses, course bookings, staff and venue approvals, certification and reporting through a secure web interface, designed for multi-user operation with a fully audited and ISO-compatible workflow. It is approved by GWO for use with the WINDA database.

Training providers of all types use the TAMS platform, from self-employed instructors to multinational corporations; however TAMS is not an employee management platform and will not record qualifications issued by other providers.

Core features

Multinational

The platform is designed to operate in several languages on a per-user level, with clients defining the translations as required. Course documents can be issued in any language, independent of the user's chosen language for the web interface. TAMS is fully timezone aware; booking times are automatically converted to and from local venue times, and every user can set their preferred timezone for display.

Advanced permissions controls

Every user is assigned a role that restricts what they can access, and this can be further restricted on a per-task basis by managers. Special user accounts can be created for subcontract instructors that blocks all commercial information such as client lists and pricing.

Read-only access for client companies

Significant clients of the training provider can be given read-only access to browse the records of students associated to their company, and download copy certificates. This value-add service is popular with large corporations who operate paperless employee management systems, as they can monitor for expiry and check new qualifications without phone or email queries. Client accounts cannot book courses or see details of any syllabuses, students, venues, staff etc. beyond what is shown on their certificates.

High quality secure document output

Certificates are produced as PDF files that can be printed or supplied directly to clients, and every certificate contains security features to allow verification and counterfeit detection. Photo ID cards can also be generated for output to compatible card printers, such as the Magicard series. Course documentation (attendance forms, joining instructions, exam papers) are also generated in PDF. Statistical reports can be viewed on screen or downloaded in PDF or spreadsheet format.

Secure API

The training provider can securely connect their public website to the platform, to enable certificate-validation and calendar functions without revealing TAMS to site visitors. Combined with the prominent security features of certificates and ID cards this effectively mitigates the risk of counterfeit documents. Web developer support and full technical documentation is available to assist with API integration.

ISO and GDPR compatible

TAMS is designed to form part of an ISO quality management system, and has been audited by a number of external awarding bodies. In order to protect the database from accidental or malicious alterations, the system implements access controls and anti-tamper measures. For legal purposes the records of training stored in the database can be defined as the definitive copy. Subscribers are solely responsible for ensuring that they obtain the necessary permissions and government registrations in order to store and process personal information.

Global Wind Organization WINDA approved

For audited GWO training providers, TAMS includes our unique plugin that creates a live connection to the GWO WINDA database, allowing direct-access search, import and validation of student records, automatic publication and purchase of certification data. Because TAMS is pre-approved by GWO, providers using it bypass the complicated technical testing procedures normally required to connect software to WINDA.

Bespoke features

We can produce bespoke plugins on request to extend the features available or modify the standard outputs (fees may apply).

What TAMS does NOT do!

• TAMS is not an e-learning platform - it does not create content for, or control access to, online 'interactive' courses.
• TAMS is not designed for extended modular qualifications such as college degrees.
• Management of syllabuses, course bookings, students and user accounts is the sole responsibility of the training provider.
• Providers will have their own choice of company finance software, so TAMS does not send invoices or collect payments.
• Providers are forbidden from using TAMS to store HIPPA or PCS data (medical records, bank information, etc.).
• Subscribers are forbidden from falsely claiming any approvals or affiliations for their training programs.
• The records within TAMS – course events, marks, student lists, etc. – are for training courses delivered by the subscriber. The platform is not designed to store copies of certificates issued by anyone else, though where a syllabus being delivered by the training provider involves a certificate issued through an awarding body then TAMS can integrate with that workflow.
• TAMS is a subscription service accessed through a secure website. It is not ‘installed' on your computers and is not available to purchase outright. We operate a sunset policy to protect active subscribers should the service reach end of life.

Security and access controls

• TAMS operates from servers in the EU and is EU-GDPR and UK-GDPR compliant. It is A+ rated for security by SSL Labs.
• Client and guest access to records for verification purposes is strictly limited. Subscribers are not permitted to sublicense the platform or provide management services on behalf of another training provider.
• UVSAR does not access the provider database except when the subscriber requests it, or during necessary maintenance windows. All data is strictly confidential and never used for marketing or profiling. TAMS does not perform any AI processing or biometric analysis of personal data.
• UVSAR does not publish lists of subscribers and white-label login pages are available.
• All code is served directly from our network of webservers. TAMS never uses ads or cross-site trackers.

Data integrity and recovery

• The TAMS database schema is designed to prevent inconsistencies. All significant actions are logged.
• Full offline database backups are performed every day, and stored for up to 30 days. Subscribers can download backups on demand, e.g. to import bulk data into third party software.
• The platform has a 99.5% upstream Service Level Agreement. In-band maintenance is performed outside of business hours whenever possible. We operate multiple servers in different countries, on fully independent networks - however we cannot guarantee availability in regions where content-blocking policies are enforced.
• The training provider is always the Data Controller under UK-GDPR and EU-GDPR, and must be registered appropriately.
• For US Federal and Military subscribers, servers physically based in the USA can be provisioned; details on request.

The subscription includes:

1. Initial setup and branding, including creation of core user accounts and import of the subscriber's corporate document designs (OEM templates are available for clients without suitable livery).
2. Automatic updates to the core software, including new versions and features when released.
3. English language email and phone technical support (UK/EU business hours).
4. Initial video-meeting training for your staff users.